LatinSync Studio - Master Your Dance

Last updated: 9/2/2025

Refund Eligibility

We understand that sometimes plans change. To ensure fairness for all students and proper class planning, refunds are available under the following conditions:

Refunds are available if classes have not been attended yet AND you provide at least 24 hours advance notice.

Group Classes

Full Refund Conditions:

Cancellation request is made at least 24 hours before the first class
No classes in the series have been attended
Cancellation is requested through proper channels (email or contact form)

No Refund Conditions:

Less than 24 hours notice is given
Any classes in the series have already been attended
Student fails to attend without prior notification (no-show)

Private Lessons

Full Refund Conditions:

Cancellation request is made at least 24 hours before the scheduled lesson
The lesson has not yet taken place

Rescheduling Option:

Private lessons can be rescheduled without penalty with 24 hours notice
Rescheduling is subject to instructor availability

Emergency Situations

We understand that emergencies happen. In cases of documented emergencies (medical, family emergency, etc.), we will work with you on a case-by-case basis to find a fair solution, which may include:

Full refund regardless of timing
Credit towards future classes
Rescheduling options

Studio-Initiated Cancellations

If we need to cancel a class due to:

Instructor illness or emergency
Severe weather conditions
Facility issues
Insufficient enrollment

Students will receive a full refund or the option to transfer to another available class at no additional cost.

How to Request a Refund

Step 1: Contact us as soon as possible through our contact form or email, ensuring you provide at least 24 hours notice before your class.

Step 2: Include your registration details and reason for cancellation.

Step 3: We will review your request and respond within 1-2 business days.

Step 4: If approved, refunds will be processed back to your original payment method within 5-7 business days.

Processing Fees

Refunds will be issued for the full amount paid. Payment processing fees charged by third-party payment processors (if any) are non-refundable.

Contact Us

If you have any questions about this Refund Policy or need to request a refund, please contact us through our contact form or email us directly. We're here to help and will work with you to find the best solution.